Refund Policy

1. The short version

twig.tools subscriptions are non-refundable. You can cancel at any time and you will not be charged again, but we do not refund payments already made — including for partial billing periods.

2. Cancel anytime

You can cancel your subscription whenever you like from your account page, or by emailing twig.tools.community@gmail.com. When you cancel:

• You keep access to paid features until the end of the current billing period.
• You are not charged again.
• No further refunds are issued for the time remaining on the period you have already paid for.

3. No refunds

Because the Service is delivered as a digital service that begins as soon as you subscribe, we do not offer refunds for:

• Periods you have already paid for, in part or in full.
• Forgetting to cancel before renewal.
• Limited use of the Service during a paid period.
• Downgrading from a paid plan to the free plan mid-period.

4. UK and EU statutory cooling-off — please read

If you are a consumer in the UK or the EU, you would normally have a statutory 14-day cancellation period under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and equivalent EU implementing legislation of the Consumer Rights Directive 2011/83/EU).

Because the Service begins immediately on payment so that you can use it straight away, by subscribing you:

• Expressly request that performance of the contract begin immediately, before the end of the 14-day cancellation period; and
• Acknowledge that you lose the statutory right of cancellation once performance has begun.

If you do not agree to waive that right, do not subscribe to a paid plan — the free tier is available without payment.

5. Exceptions we may make

We may issue a refund or credit at our discretion in genuinely exceptional cases, including:

• A duplicate or accidental charge.
• A charge made after you cancelled, caused by an error on our side.
• A prolonged service outage that we have publicly acknowledged.
• Any case in which non-statutory consumer-protection law requires a refund.

Submitting a request does not guarantee a refund. Decisions are made on a case-by-case basis.

6. How to request a refund

Email twig.tools.community@gmail.com from the address associated with your account. Include the date of the charge, the amount, and a short description of why you are requesting a refund. We aim to respond within 5 working days.

7. Chargebacks

If you dispute a charge with your bank or card issuer before contacting us, we may suspend your account while the dispute is investigated. Please email us first — in most cases we can resolve the issue more quickly than a chargeback can.

8. Your statutory rights

Nothing in this Refund Policy affects rights that cannot be waived under applicable consumer-protection law in your country of residence.

9. Contact

Questions about this policy? Email twig.tools.community@gmail.com.